There are two different meanings of "promotion" in
marketing:
- In the marketing mix 4P's, promotion refers to any form of marketing communications.
- Promotion also refers to discounts and other special offers to increase sales.
Nowadays, there are many forms of promotional media. Some marketers
also refer to them as "touch points," since they are every place
where people encounter your brand. Here I'll describe a few in a Western context
(which I know best). Effectiveness and popularity of these media — and even how
they are used — vary from country to country, even neighborhood by
neighborhood. In addition, what works for one industry or brand may not work
for other industries and brands. This is simply to provide you with an idea of
the options; it's imperative that you adapt the medium to what works best for
your brand, your stakeholders, and your goals.
I. Traditional Media
Most people are familiar with these options, which are mostly
used for basic advertising.
- Television: Generally the most expensive medium, not only to
buy, but also to produce.The advantage of television is that it still
provides the largest possible audience condensed in a short time frame, so
it is ideal if you need to create a high level of awareness and reach
specific goals by a certain deadline. Ad agencies love TV commercials
because they provide a lot of opportunities for creativity, and because
they get a percentage of the media cost.
- Radio: This is a classic medium, but it's critical to
understand how your customers are using it before you advertise on it. For
example, this is a good way to reach drivers, though not if you expect
them to act immediately (such as making a phone call or writing something
down).
- Print: Newspapers and magazines are declining in popularity,
but they still reach an educated audience, some of whom actually enjoy
reading the ads. They are ideal if you have a lot to say, and you want a
more targeted readership (particularly business-to-business). You can also
include forms and coupons in print ads.
- Outdoor: This includes billboards, bus stops, posters and
other out-of-home advertising. The purpose of outdoor advertising is to
create awareness, because you usually do not have the time or space in
outdoor media to communicate a lot of words. The effectiveness of outdoor
advertising is also very difficult to measure. Some governments restrict
outdoor advertising as "visual pollution."
- Promotional Literature: This includes brochures, business cards, and other printed materials. These may be referred to as "collateral."
II. New Media
Considering that the first websites are nearly 20 years old,
it's odd to refer to many of these media as "new." Some marketers
prefer to call these options "digital media." There's a lot of
excitement about new media, since consumers are spending a lot of time online,
and the media are relatively inexpensive to produce. However, doing new media
properly often requires a large investment of time, talent, even money. I'll
introduce the most popular forms here, and will discuss social media more next
week.
- Websites: A website can serve as promotion, place and even
product. (Consider my website UAEMD website that a lot of people are using
now.) Creating a website is easier and more affordable than ever, though
some complex websites can still require millions of dollars and several
months of high-skilled labor. The challenge with websites is that, even
though they serve as a promotion, they usually need to be promoted
themselves. You can't just build it and expect customers to find it.
- Search Engine Optimization: This is an ongoing practice to
make your website more easily found and highly ranked by Google and other
search engines. Since Google and other search engines keep their
algorithms (the computational formulas they use) secret, SEO experts
conduct a lot of experimentation to see what works. In addition, Google
changes its algorithm continuously to ensure that the most useful sites
rise to the top, and to prevent spammers from gaming the system. To
successfully execute SEO, you need to continuously research what words and
phrases (called "keywords") are being used by your potential
customers and to include those keywords on your site; to make sure that
your site is user-friendly, so that visitors spend a lot of time and visit
a lot of pages on it; and most importantly, to entice other websites to
link to you. Google evaluates the number of sites that link to you, and
the "authority" (size and importance) of those sites. The number
and value of those links affects how they rank your website.
- Search Engine Marketing: You can also buy ads on search
engines, which usually appear at the top and down the right hand side of
search results. These ads are also based on keywords. Marketers usually
pay per click (PPC) for these ads.
- Banner Advertising: These are the small online ads you're
familiar with. If you click them, they will take you to a destination
site. Marketers can pay per click (PPC) or pay per 1000 views (CPM - the M
stands for "mille"). The click-through rate on most banners ads
is abysmally low — less than 0.5% — so the PPC rates are increasing while
CPM rates are decreasing. Most consumers don't even notice banner ads
anymore, and software exists to block them.
- E-mail Marketing: Nearly as old as the Internet itself, e-mail
marketing has actually become more difficult as countries pass laws to
block spam. (And, yet, we seem to get as much spam as ever.) A more legal
and effective form of e-mail marketing is the e-newsletter, which enables
the marketer to maintain touch with past and current customers, while
providing news and offers.
- Videos: Videos will soon be as popular as photos on the
Internet. They're more effective than banner ads in attracting attention
and getting people to spend more time (what marketers refer to as
"engagement"). However, the competition to get views on YouTube
and other popular video sites is incredibly intensive, and often requires both
a high level of creativity and the marketer to promote the video itself. Yes,
your marketing needs to be marketed! Note: do not call these videos
"viral videos" until they have gone viral, which most don't.
- Social Networks: You're probably familiar with social
networking sites like Facebook, LinkedIn and Twitter, whose primary
purpose is to help people build relationships with each other. Marketers
can buy different forms of advertising on these sites. They can also
create their own corporate profiles and try to build relationships with
potential customers and provide service to current customers. The greatest
marketing value of social networks is the opportunity to learn more about
customers and, particularly, "influencers" who are popular and
authoritative.
- Mobile: Marketing on smartphones is perhaps the fastest growing promotional category, since there are many more phones in use than computers, and people take their phones with them everywhere. Mobile marketing can take the form of basic on-screen advertising; dedicated websites; text (SMS) ads; location-based marketing (the marketer knows the user's GPS location, or the user registers that she is at a certain location, and therefore she receives a customized message or offer); apps; and other opportunities just now being created.
Written By Yasser Al Mimar ..
0 comments:
Post a Comment